1. Who we are
Elyvian Hospitality is a hotel revenue management consultancy working with independent hotels, boutique properties and luxury suites. This Privacy Policy explains how we collect, use, share and protect your personal data when you contact us through this website.
For any privacy question, contact us at info@elyvianhospitality.com.
2. What data we collect
We collect only the data you choose to give us when you fill in the contact form on this website. Specifically:
- Your first and last name
- Your email address
- Your mobile phone number (with country code)
- Your property's website (optional)
- Your property's name and location
- The message you send us (optional)
We do not use cookies for tracking, analytics or advertising. The only thing we store in your browser is a single preference: your chosen language (EN or GR), so the site remembers it on your next visit.
3. How we use your data
We use the data you submit to reply to your inquiry, understand your property's needs, and, if you become a client, to run the revenue management engagement we agreed on. We do not use your data for marketing, we do not send unsolicited messages, and we do not sell or share your data for third-party marketing.
4. Legal basis (GDPR Article 6)
We process your data under two grounds. Where you submit the contact form, the legal basis is your consent, the checkbox you tick before submitting. Where a business relationship follows from your inquiry, the legal basis becomes performance of a contract (Article 6(1)(b)) and our legitimate interest in maintaining that relationship (Article 6(1)(f)).
5. Who we share data with
Your form submission is delivered to our inbox through Formspree (Formspree Inc., USA), a form processing service acting as our data processor. Formspree receives your form data, forwards it to us by email, and applies basic spam protection. See Formspree's Privacy Policy for details. Data may be transferred to and processed on servers in the United States; this transfer is protected by standard contractual clauses under Article 46 GDPR.
Beyond Formspree and the email service that delivers your message to us, we do not share your data with any third party.
6. How long we keep your data
We keep your inquiry for as long as we need it to respond to you and, where relevant, to run the engagement that follows. If you never become a client, we delete your inquiry within 24 months of your last message. If you become a client, we retain your data for the duration of the engagement and up to seven years afterwards for accounting and legal purposes. You can ask us to delete your data sooner (see Section 7).
7. Your rights
Under the EU General Data Protection Regulation (GDPR) and the Greek Law 4624/2019, you have the right to:
- Access: request a copy of the personal data we hold about you.
- Rectification: correct data that is inaccurate or incomplete.
- Erasure: ask us to delete your data ('right to be forgotten').
- Restriction: restrict how we process your data.
- Portability: receive your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interest.
- Withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal.
To exercise any of these rights, email info@elyvianhospitality.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Greek Data Protection Authority (Αρχή Προστασίας Δεδομένων Προσωπικού Χαρακτήρα), www.dpa.gr.
8. Cookies and local storage
This website does not use cookies. It uses your browser's local storage for a single, strictly necessary purpose: to remember your chosen language between visits. The stored item is called elyvian-lang and its value is either en or el. It contains no personally identifying information, is never sent to us or to any third party, and you can clear it at any time from your browser settings.
We do not use Google Analytics, Facebook Pixel, advertising cookies or any other tracking technology.
9. Security
We take reasonable and industry-standard measures to protect your data against unauthorised access, loss and disclosure. Data submitted through the contact form is encrypted in transit (HTTPS). Access to our email systems is restricted and protected by strong authentication.
10. Changes to this Policy
If we materially update this Privacy Policy, we will change the 'Last updated' date at the top of the page and, where the change is significant, notify you by email at your last-known address if we hold one for you.
If you have questions about this Privacy Policy or how we handle your data, we are always happy to hear from you: info@elyvianhospitality.com.